Shree Balaji IT Solution Return Policy

At Shree Balaji IT Solution, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy below.

  1. Eligibility for Returns
  • Items are eligible for return within 7 days of the original purchase date.
  • Products must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase (such as a receipt or order confirmation) is required for all returns.
  • We acceept returns for product only If the original seal is unbroken. To ensure quality and authenticity.
  1. Non-Returnable Items
  • Certain products are not eligible for return, including:
    • Customized or personalized items.
    • Products that show signs of wear or damage.
    • Any software, licenses, or digital products once they are activated.
    • Clearance or final sale items (if applicable).
    • Product with broken seals are not eligible for return or refund.
  1. Process for Returns
  • Contact our customer support team within the 7-day return window to initiate a return.
  • Our team will provide you with a Return Authorization Number (RAN), which must be included with your returned item.
  • Pack the item securely, include the proof of purchase, and ship it to the address provided by our customer service.
  1. Return Shipping Costs
  • Customers are responsible for the shipping costs associated with returning the item.
  • Shipping costs are non-refundable.
  1. Refund Process
  • Once we receive your return, we will inspect the item and notify you on the status of your refund.
  • If your return is approved, a refund will be processed to your original payment method within 7-10 business days.
  • Please note that depending on your bank or card issuer, the time it takes for the refund to post may vary.
  1. Exchanges
  • If you received a defective or damaged item, please contact us within 7 days to arrange for an exchange.
  • We will provide instructions for returning the defective product and shipping a replacement.
  1. Contact Information
  • For any return-related inquiries or further assistance, please contact our customer support team:
    • Phone: [8107190318]
    • Email:[info@balajiitsolution.com]
    • Address: [Room no.206, 2nd floor, 4A, Clive Ghat Street 4, Narendra Chand Dutta Sarni, Kolkata, West Bengal 700001]

Thank you for shopping with Shree Balaji IT Solution!